Συχνές Ερωτήσεις

To check the status of an order, please log in to your account and click on “Orders” from the side menu, click on “View” on the order you are interested in and then press “Track”. If you still have questions please contact us info@blackriver.gr

We currently deliver to the following countries: Greece, Bulgaria, Cyprus, and Italy.

If you are not 100% satisfied with your purchase, you can return the product and exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt. Customer pays for any shipping involved. To arrange a return please contact us.

Greece Delivery in 1 – 2 working days for Land and Island Destinations* *Up to 72 hours for remote destinations Bulgaria Delivery in 1 – 2 working days to the following areas: Sofia, Sandanski, Petrich, Blagoevgrad, Kresna, Belasitsa, Chuchouligovo, Damyanitsa, Dolna Gradeshnitsa, Drankovo, Gabrene, Ilindentsi, Karnalovo, Kavrakirovo, Kluts, Kolarovo, Kulata, Leshnitsa, Levounovo, Marikostinovo, Mikrevo, Mihnevo, Novokoνοmladi, Parvomay, Samuilovo, Sklave, Skrat, Struma, Yavornitsa, Zeleznitsa, Simitli, Chernitse, Poleto, Krupnik, Elenovo, Delvino, Pokropnik, Zelendol, Balgarchevo, Belopole, Riltsi, Barakovo, Kocherinovo. Delivery in 1 – 4 working days to the rest of Bulgaria. Cyprus Your delivery will be made in 2 – 3 days

To cancel an order, please log in to your account click on orders from the side menu and cancel the order you are interested in. If you still have questions please contact us.

We accept the following payment methods: • Bank Transfer Make the payment of your order by transfer to our bank account. • Cash on delivery • PAYPAL • Vivapayments: Accepts Mastercard, Visa cards