+2310 277 926

info@blackriver.gr

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FAQ

WHERE IS MY ORDER?

To check the status of an order, please log in to your account and click on “Orders” from the side menu, click on “View” on the order you are interested in and then press “Track”. If you still have questions please contact us info@blackriver.gr

WHERE DO YOU SHIP?

We currently deliver to the following countries: Greece, Bulgaria, Cyprus, and Italy.

HOW MUCH WILL DELIVERY COST?
HOW DO I RETURN AN ITEM?

If you are not 100% satisfied with your purchase, you can return the product and exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt. Customer pays for any shipping involved. To arrange a return please contact us.

HOW LONG DOES DELIVERY TAKE?

Greece

Delivery in 1 – 2 working days for Land and Island Destinations*

*Up to 72 hours for remote destinations

Bulgaria

Delivery in 1 – 2 working days to the following areas: Sofia, Sandanski, Petrich, Blagoevgrad, Kresna, Belasitsa, Chuchouligovo, Damyanitsa, Dolna Gradeshnitsa, Drankovo, Gabrene, Ilindentsi, Karnalovo, Kavrakirovo, Kluts, Kolarovo, Kulata, Leshnitsa, Levounovo, Marikostinovo, Mikrevo, Mihnevo, Novokoνοmladi, Parvomay, Samuilovo, Sklave, Skrat, Struma, Yavornitsa, Zeleznitsa, Simitli, Chernitse, Poleto, Krupnik, Elenovo, Delvino, Pokropnik, Zelendol, Balgarchevo, Belopole, Riltsi, Barakovo, Kocherinovo.

Delivery in 1 – 4 working days to the rest of Bulgaria.

Cyprus

Your delivery will be made in 2 – 3 days

CAN I CANCEL MY ONLINE ORDER?

To cancel an order, please log in to your account click on orders from the side menu and cancel the order you are interested in. If you still have questions please contact us.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept the following payment methods:
• Bank Transfer
Make the payment of your order by transfer to our bank account.
• Cash on delivery
• PAYPAL
• Vivapayments: Accepts Mastercard, Visa cards

DO YOU HAVE A SIZE GUIDE?

Yes.

Bikini bottom Small/Medium Waist 26” 66cm – 27.25’’ 70.5cmHip 36.5” 92.5cm – 38’’ 99.5 cm
Medium/Large Waist 27.25’’ 70.5cm – 32” 81cmHip 38’’ 99.5cm – 41” 104cm
Bikini top Small/Medium Bust 32”-37” 81-95cm
Medium/Large Bust 37’-43” 96-108cm

Need help?

Do you need any assistance? Fill out the form and let us know about anything that concerns you, or give us a call at +2310 277 926.